Skip to content

Terms of Use

Updated April 12, 2021

These Terms of Use (“Terms of Use”) are applicable to all services (the “Services”) offered by DemandStar Corporation (“DemandStar,” “we,” “our” or “us”), to you through our Web site located at (the “Site”). THESE TERMS OF USE ARE SUPPLEMENTAL TO AND SHOULD BE READ IN CONJUNCTION WITH THE SERVICE AGREEMENT OR ORDER FORM SIGNED BY THE PARTIES (AS SUBSEQUENTLY AMENDED BY THE PARTIES, COLLECTIVELY THE “SERVICE AGREEMENT”), IF ANY. The term “Agreement” means these Terms of Use, the DemandStar Supplemental Terms (set forth below), and the Service Agreement. Undefined, capitalized terms in these Terms of Use are defined in the Service Agreement and have the same meaning as in the Service Agreement. DemandStar Corporation reserves the right to modify these Terms of Use at any time on a prospective basis, provided that (i) DemandStar provides you notice of such changes (either by posting the revisions on the Site or email notification), (ii) you use the Services after receiving such notice (such use shall signify your consent to the modifications), and (iii) any such modification shall not amend the Special Requirements and Agreement Terms as expressly set forth in the Service Agreement, which may only be amended by mutual agreement of the parties. By accessing or using the Site or signing a Service Agreement, you agree to be bound by this Agreement; provided, however, that you acknowledge that you may not receive access to certain Services unless you sign a Service Agreement.

    Subject to your compliance with the terms and conditions of this Agreement, any applicable law and your payment of any applicable fees, DemandStar hereby grants you a limited, non-exclusive, nontransferable license to access and view the text, graphics, data, benchmarks, analytics, business metrics, indicators, data analysis tools, and other information and content that we make available to you through the Services and the Site (collectively, the “Content”) for your internal business analysis and evaluation of governmental procurement matters. Subject to the restrictions set forth in this Agreement, you may copy and distribute insubstantial amounts of the Content as part of your normal business activities but only to the extent that such distributed Content could not be used by a recipient as a substitute for purchasing user licenses from DemandStar. Access to and use of certain Services require creation of an account using a valid email address and password. You agree that such access will not be shared or used with multiple users. You are responsible for all use of the Services that occurs under your account. You may use the Site, the Services and the Content only in compliance with this Agreement and all applicable local, state, national, and international laws, rules, and regulations. By accessing or otherwise using the Site, the Services or the Content, you represent and warrant that: (a) you are authorized to form legally binding contracts under applicable law; (b) the information you provide is accurate, current and complete; and (c) you will not use the Site, the Services or the Content for any unlawful or prohibited purpose. All copyright, trademark and other proprietary notices on the Site, the Services or the Content must be retained on all copies thereof which you have been authorized by DemandStar to make. DemandStar may terminate the license granted herein in its sole discretion if you exceed the terms of the license or fail to comply with the restrictions specified in this Section 1.
    You may not subscribe for or use the Services or the Content if you are (or your company is) our direct competitor or to monitor or test the availability or performance of the Services, for benchmarking purposes, for competitive analysis, or for purposes of commercial data aggregation. If you violate this Section 2, and without means of limitation, we may terminate this Agreement and your access to the Services and the Content immediately, and retain any amounts you have prepaid for the Services and the Content.
    Certain information you provide in connection with your account will be maintained by DemandStar as confidential according to the terms of this Agreement and our Privacy Policy, as published on the Site. DemandStar will make use of such information only (i) in accordance with our Privacy Policy, (ii) as necessary to enforce this Agreement, and (iii) as necessary to improve, maintain and/or provide the Site and Services (e.g., share payment history with outside business credit reporting agencies). You agree to accept periodic marketing and other email notices from us explaining our new Services.
    When you access or use any Services, the Site or the Content, you represent, warrant and agree that you will not:
    (A) falsify or misrepresent any personal or business information regarding your identity or intentions with respect to any matter;
    (B) use or authorize the use of any Content in any manner or for any purpose other than as expressly permitted herein;
    (C) use or authorize the use of any Content in a manner that violates the rights, including but not limited to intellectual property rights, of DemandStar or any third party;
    (D) sell, license, rent, distribute, reproduce, transmit, publicly display, publish, adapt or create derivative works from any Content provided as part of the Services except as expressly permitted herein;
    (E) attempt to modify, decompile, reverse engineer or otherwise attempt to gain access to any technology or source code underlying any Services or any Content;
    (F) submit to the Services any virus, Trojan horse, worms, time bombs, cancelbots, or any other harmful software code or programming routine that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information or intended to allow unauthorized access or produce unauthorized modifications;
    (G) submit to the Site, directly or indirectly, any information that violates any copyright, trademark or any other proprietary intellectual property rights of any third party, unless you have obtained permission from such third party and such action would not violate any of the above rights in such property;
    (H) submit to the Site, directly or indirectly, any bulk e-mail solicitations, chain letters, solicitations, advertisements, pyramid schemes or any other unsolicited communication, including without limitation, spamming DemandStar ‘s users;
    (I) use any robot, spider, data scraping, crawler or other extraction tool (automatic or manual) or similar device to monitor or copy DemandStar ‘s web pages or Content contained herein;
    (J) use any device, software or routine to bypass DemandStar ‘s robot exclusion headers or meta tags, or to otherwise interfere or attempt to interfere with the proper working of the Site or any transaction being communicated or conducted on the Site, or take any action that imposes an unreasonable or disproportionately large load on Demandstar ‘s infrastructure; or
    (K) remove, alter or obscure any notice of copyright, trademark or other proprietary right appearing in or on any material included as part of the Content, the Services or the Site.
    You understand that DemandStar shall take commercially reasonable efforts to make the Site and Services available. However, DemandStar is not responsible for any damages or losses related to any system errors or interruptions affecting its Site or any Service. DemandStar will not be liable for any delay or failure associated with the Site or the Services beyond its control or otherwise, including without limitation natural disasters, acts of government or war or failure of transportation or public telecommunications networks.
    Some Services are provided on a paid subscription basis (each a “Paid Service”). You agree to pay the fees and accept the payment policies for each Paid Service for which you have ordered access for the duration of the initial subscription as set forth in your Service Agreement (“Initial Subscription Period”) and any subsequent renewals (each a “Renewal Subscription Period”). SUBSCRIPTIONS FOR PAID SERVICES ARE NON-CANCELABLE DURING THE INITIAL SUBSCRIPTION PERIOD AND ALL FEES ASSOCIATED WITH THE INITIAL SUBSCRIPTION PERIOD ARE NONREFUNDABLE. UNLESS YOU REQUEST CANCELLATION OF YOUR PAID SERVICE SUBSCRIPTION AT LEAST THIRTY (30) DAYS PRIOR TO THE END OF THE INITIAL SUBSCRIPTION PERIOD (OR ANY SUBSEQUENT RENEWAL SUBSCRIPTION PERIOD, IF APPLICABLE). YOU AGREE THAT YOUR SUBSCRIPTION FOR PAID SERVICES WILL AUTOMATICALLY RENEW FOR A PERIOD EQUAL IN DURATION TO, AND AT THE SAME FEE AS, THE IMMEDIATELY PRECEDING INITIAL SUBSCRIPTION PERIOD OR RENEWAL SUBSCRIPTION PERIOD. Notwithstanding the foregoing, if you request cancellation of your Paid Service subscription within thirty (30) days following the commencement of any Renewal Subscription Period, DemandStar agrees to refund to you the fees paid by you associated with that Renewal Subscription Period provided your use of the system during the renewal period has been minimal. In the event your account becomes past due, your Paid Service may be suspended, the remaining balance will be considered in default, and the entire account balance will become due and owing immediately. You also agree to pay all reasonable collection costs, including attorneys’ fees. A service charge of $25.00 or the maximum amount permitted by applicable law will be charged for all returned checks. Fees are exclusive of any federal, state or other governmental taxes, however designated, and it is your responsibility to pay such taxes (excluding DemandStar income taxes).
    The relationship between you and DemandStar is that of an independent contractor. No agency, partnership, joint venture or franchise relationship is implied, intended or created by the terms and conditions of this Agreement or your use of the Site, the Content and the Services.
    8.1 Termination for Material Breach. Either party may terminate this Agreement (i) upon thirty (30) days’ written notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. Notwithstanding the foregoing and without limiting other available remedies, DemandStar may terminate this Agreement immediately, with or without notice, if you violate any of the terms, conditions or restrictions of the license granted in Section 1 or the use limitations specified in Section 2 and Section 4.
    8.2 Termination for Convenience. If you have subscribed for a Paid Service, you may terminate this Agreement for convenience: (i) by providing written notice to DemandStar no later than thirty (30) days prior to the end of the Initial Subscription Period (or any subsequent Renewal Subscription Periods), in which case the termination shall become effective at the end of the Initial Subscription Period or Renewal Subscription Period, as applicable; or (ii) by providing written notice to DemandStar up to thirty (30) days after the commencement of any Renewal Subscription Period, in which case the termination will become effective immediately. For Services other than Paid Services, unless otherwise set forth in your Service Agreement, either party may terminate this Agreement at any time upon thirty (30) days’ prior written notice to the other party.
    Upon termination or expiration of a license with respect to particular Content provided by DemandStar or this Agreement, your right to access and use the Site, the Services and the Content will terminate immediately and you shall (i) immediately cease all use of the applicable Services and related Content, and (ii) delete or destroy the Content, and all copies thereof and other materials containing such Content in your possession or control except as may be required to be retained by law or regulation. Upon request by DemandStar, you shall provide a corporate officer’s written certification that you have complied with the foregoing. In addition, DemandStar shall have access during reasonable business hours to such of your records and systems as are necessary to verify compliance with the foregoing. In addition to any payment obligations, Section 9 through 16 shall survive the expiration or termination of the Agreement.
    DEMANDSTAR PROVIDES THE SITE, THE SERVICES AND THE CONTENT “AS IS” AND DISCLAIMS ALL WARRANTIES OF ANY KIND. DEMANDSTAR, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND NON-INFRINGEMENT. DEMANDSTAR MAKES NO WARRANTIES ABOUT ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE SITE, CONTENT OR MATERIALS ON THE SITE, SERVICES, LISTINGS, LINKS, AND TEXT. NO ADVICE, INSTRUCTIONS OR INFORMATION RECEIVED BY A USER, WHETHER ORALLY OR IN WRITING, FROM DEMANDSTAR SHALL CREATE ANY IMPLIED WARRANTY. DemandStar does not and cannot control the flow of data to or from the Site and other portions of the Internet. At times, your connection to the Internet may be impaired or disrupted including but not limited to scheduled downtime. Although DemandStar will use commercially reasonable efforts to avoid such an event, DemandStar cannot guarantee that it will not occur and disclaims any and all liability resulting from or related to such an event. Additionally, DemandStar does not control the information or Content as may be made available through the Site or the Services provided by third party content providers and disclaims any and all liability resulting from your use of such information or Content. You acknowledge and agree that DemandStar assumes no responsibility for such information or Content provided by third parties and that you use all such information and Content at your own risk.
    You agree to indemnify, defend and hold DemandStar and its subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees and investigation costs, made by any third party due to or arising out of (i) your misuse of the Site, the Services or the Content; (ii) your breach of this Agreement or the documents incorporated by reference; or (iii) your violation of any law or the rights of a third party.
    You agree not to disclose, duplicate, publish, release, transfer or otherwise make available DemandStar’s Confidential Information in any form to, or for the use or benefit of, any person or entity without DemandStar’s prior written consent. “Confidential Information” means tangible or intangible proprietary or confidential information, including without limitation financial, technical, or business information that is designated as confidential at the time of disclosure or that should be reasonably understood to be confidential based on the nature of the information or the circumstances surrounding its disclosure. The specific features of the Services and the documentation we provide to you in connection with the Services are included among our Confidential Information.
    Confidential Information does not include information that: (i) is or becomes generally known to the public without breach of the confidentiality obligation under this Agreement; (ii) was independently developed; or (iii) is received from a third party who obtained such Confidential Information without breach of any confidentiality obligation.
    Any comments or materials sent to us, including, but not limited to, ideas, questions, comments, suggestions, feedback or the like regarding any Services or any other products or services of DemandStar (collectively, “Feedback”), is non-confidential and shall become our sole property. We shall have no obligation to you of any kind, monetary or non-monetary, with respect to Feedback and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works from and distribute the Feedback to others without limitation or obligation.
    DemandStar and its third party content providers as applicable shall retain all right, title and interest in and to the Site, the Services and all the materials and Content provided to you pursuant to this Agreement, including all intellectual property rights therein and thereto. The limited license granted herein to access and use the Site, the Services and the Content does not transfer to you or any third party any ownership rights, title or interest in or to the Site, the Services or the Content. DemandStar reserves the right to reconfigure, modify, update, upgrade, enhance, migrate or substitute the Services, provided that such changes do not materially decrease the existing functionality of the Services.
    All trademarks, logos, and service marks (collectively, the “Marks”) displayed on the Site, the Services, and the Content are the property of DemandStar or third parties. You are granted no right or license in any of the Marks and shall not use the Marks without DemandStar’s prior written consent or the consent of the third party owner of the Marks.
    Notices under this Agreement will be provided to you via email to the email address provided on your account form. Notices to DemandStar should be delivered via email to
    This Agreement constitutes the entire agreement between the parties with respect to the subject matter herein, and supersedes any and all prior agreements between DemandStar and you. Any language or provisions attached to any billing or accounting document shall be of no force and effect if such provisions conflict with the terms and conditions of this Agreement. The failure to enforce any provision of this Agreement will not result in a waiver of any rights either party may have under this Agreement. If any provision of this Agreement is held to be unenforceable, it will be enforced to the maximum extent permissible and the remainder of this Agreement shall continue in full force and effect. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. DemandStar’s failure to act with respect to a breach by you or other users does not waive DemandStar s right to act with respect to subsequent or similar breaches. You may not assign this Agreement without the prior written consent of DemandStar, which shall not be unreasonably withheld. DemandStar may assign this Agreement, or any portion of this Agreement, without consent in connection with a change of control, reorganization, recapitalization or sale of any of its assets or outstanding voting securities. This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective permitted successors and assigns. This Agreement shall be governed by and construed in accordance with the laws of the State of Washington without regard to the conflicts of law provisions thereof. You further agree to the exclusive personal jurisdiction in the State of Washington in connection with any dispute or claim involving DemandStar, and any dispute arising under this Agreement shall be exclusively heard in the state or federal courts situated in King County, Washington; provided, however, that DemandStar may bring claims in a different jurisdiction, including but not limited to a foreign jurisdiction, to the extent required to enforce this Agreement.

If you are a Supplier (as defined below) and access or use the Services, you agree to and shall be bound by the additional terms set forth below:

    A “Supplier” is any entity or party that has affirmatively accepted the DemandStar Corporation Terms of Use and that either (1) provides or seeks to provide an Agency (as defined below) with goods or services related to the Agency’s solicitations for formal bids, proposals, and informal quote requests, or (2) seeks to obtain employment with the Agency.
    A Supplier seeking to participate in a bid award or other procurement action from a governmental agency that is a member of DemandStar’s governmental agency network (each an “Agency”, collectively “Agencies”) may be required by an Agency to submit additional information and meet additional requirements. Registration with DemandStar does not confer or imply any special consideration to the Supplier by the Agencies. The Agencies reserve the right to determine the Supplier’s eligibility to submit bids. It is the Supplier’s responsibility to ensure that the information it submits to the Site is current and accurate. DemandStar is not responsible for any information a Supplier submits to the Agencies, the Supplier’s activity on the Site or for any technical or mechanical problems affecting the Supplier’s use of the Site.
    Upon registration in the Site, the Supplier will be permitted to access bids for the Agencies. If the bids are available for electronic download then the Supplier will be able to download them from the Site. DemandStar will notify the Supplier via email of bids and addenda submitted to DemandStar by the Agencies in the Supplier’s subscription that match the commodity codes associated with each bid. It is the Supplier’s responsibility to ensure that its email account remains in good working order.
    A Supplier may bid on requests for quotes listed on the Services only if notified by the Services that it has been selected as a participating Supplier, based on the commodity code information submitted by the Agency and the Supplier. When the Supplier submits a quote, it has extended an irrevocable offer to the Agency to provide the product or services requested on the terms and conditions stated in the quote. Notwithstanding the above, a Supplier may revoke any quote after acceptance by an Agency if the quote request included a material inaccuracy or misrepresentation. The Supplier understands and agrees that the Agency may close the quote request at any time, regardless of the specified close date, and can award or reject a quote at any time before the specified close date. The Supplier understands and agrees that it is responsible for all applicable taxes and for all costs that are incurred in using the Services. DemandStar may also, in its sole discretion, revise fees or charges associated with its Paid Services. In the event of any such revision, DemandStar will notify the Supplier by posting the revised fee or charge on the Site or via email to the email address associated with Supplier’s account. Supplier may terminate its subscription to a Paid Service, effective upon notice to DemandStar, if Supplier does not agree to the revised fee or charge within 30 days upon receipt of the notification of the revised fee.

If you are an Agency (as defined below) and access or use the Services, you agree to and shall be bound by the additional terms set forth below:

    An ”Agency” as used in these Agency Supplemental Service Terms and Conditions is a legally formed county, city, state or other governmental agency that has entered into a Service Agreement with DemandStar pursuant to which DemandStar has agreed to provide the Agency with access to Services designed to process, distribute, and archive information pertaining to the procurement process of the Agency.
    When an Agency submits a quote request via the Services, it invites Suppliers to submit bids, which are offers to sell goods or services to the Agency which meet the requirements specified in the quote request, including but not limited to price, payment terms, shipping terms, and payment methods. If a participating Supplier submits a bid that is acceptable to the Agency, it may accept the Supplier’s offer and award that bid to that Supplier. When the Agency accepts a Supplier’s offer and awards a bid to a Supplier, it agrees to accept the requested materials or services from that Supplier. The Agency may close a quote request before the specified close date, and it may award or reject a bid before the close date and/or before all bids are received. Although the Services allow the Agency to perform these actions, the Agency should understand that it may not be best business practice to do so. DemandStar is not responsible for any information the Agency submits via the Site, the Agency’s activity on the Site or for any technical or mechanical problems affecting the Agency’s use of the Site.